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At CS Insure, part of The CS Group, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in compliance with the Protection of Personal Information Act (POPIA) and other applicable South African laws. By using our website (www.csinsure.co.za) or services, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, province, and loan amount (e.g., when you submit a form like “Download Our Free Guide” or request a quote).
  • Non-Personal Information: Browser type, IP address, and website usage data (via cookies and analytics tools).
  • Sensitive Information: Financial details (e.g., loan amount) when you request a quote for Credit Life Insurance, Income Protection Cover, or Funeral Cover.

2. How We Collect Information

We collect information through:

  • Forms: When you fill out forms on our website (e.g., quote requests, free guide downloads).
  • Cookies: We use cookies to improve your browsing experience and analyze website traffic. You can manage cookie preferences via your browser settings.
  • Third Parties: We may receive data from partners like DC Credit Protect (DCCP) or analytics providers (e.g., Google Analytics).

3. How We Use Your Information

We use your information to:

  • Provide and improve our services (e.g., process quote requests, send the free guide).
  • Communicate with you (e.g., via email, WhatsApp, or phone for quotes and updates).
  • Comply with legal obligations under POPIA and other laws.
  • Analyze website usage to enhance user experience.
  • Send marketing communications (e.g., via email or WhatsApp), with your consent.

4. How We Share Your Information

We may share your information with:

  • Affiliates: The CS Group and DC Credit Protect to provide services.
  • Service Providers: Third parties (e.g., email marketing tools, analytics providers) who assist us, under strict confidentiality agreements.
  • Legal Authorities: If required by law or to protect our rights.
    We do not sell your personal information to third parties.

5. Data Security

We implement reasonable security measures to protect your data, including encryption and secure servers. However, no online system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights Under POPIA

You have the right to:

  • Access your personal information we hold.
  • Request correction or deletion of your data.
  • Object to processing of your data (e.g., for marketing).
  • Withdraw consent at any time (where applicable).
    To exercise these rights, contact us at info@csinsure.co.za or 0573524115.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, lead data may be retained for 5 years to comply with financial regulations.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

0. Contact Us

If you have questions about this Privacy Policy, contact us:

  • Email: info@csinsure.co.za
  • Phone: 0573524115
  • WhatsApp: +27573524115 (Click to Chat)
  • Address: CS Insure, 149 Constantia St, Dagbreek, Welkom, Free State, South Africa

Last Updated: March 19, 2025